Returns, Alterations & Exchanges

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All Jewellery (except earrings and sale items) can be returned for an exchange or refund, providng the item is returned in the original condition the customer received it, unworn. The item must be returned within 14 days of receiving it. To return please contact Earthstone via the 'Contact' tab with details. Returns are done so at the cost of the customer, we do recommend sending tracked postage for returns.

 

Refunds and exchanges cannot be issued until the item has been received at Earthstone.

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Custom made jewellery is not eligible for a refund or exchanges. Alterations can be made to the piece, however any changes may incur extra costs at the customers expense, this will always be discussed with the customer prior to any alterations. 

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Earrings and items purchased on sale cannot be returned for refunds, exchanges or alterations, sale is final.

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Shipping

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We ship domestically and internationally.

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• UK Royal mail postage 2 options: 

  • First class signed for 1-3 business days = £4.00                         

  • Tracked 24  Usually next day tracked =£8.00

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• International Royal mail Europe & the Rest of the world 2 options:

  • International standard, Europe 3-5 business days, Rest of world 6-7 business days = £7.00

  • International signed (tracked in the uk, signed for upon delivery), Europe 3-5 business days, Rest of world 6-7 business days = £12.00 

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Please select the prefered method of postage at checkout. Please allow a few extra days to the estimated time frames for postage above for postal service delays. 

Any extra fees for import or taxes are to be paid for by the customer, Earthstone will not cover these costs.

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For larger orders of multiple pieces where postage costs exceed the above, Earthstone has the right to invoice the customer to cover any additional postage charges. Extra postage costs must be paid in full before the order is posted/shipped. 

 

If you do not receive your parcel please use the 'Contact' tab and let us know.

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If you have any queries regarding the information above please reach out via the 'contact' tab.

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Love Earthstone. x

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